Customer Satisfaction
Short-term Rehabilitation
Customer ratings
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- 100% of transitional patients were VERY SATISFIED with their rehab experience.
- 100% of transitional patients are VERY LIKELY to return to Highland House if they need similar services in the future.
- 100% of transitional patients would recommend Highland House to their friends and family.
Source: January 2018 PSAT Surveys
Testimonials
“My stay has been very comfortable. Everyone was very nice and compassionate”
Short-term Rehabilitation Resident (January 2018)
“Staff to patient ratio is excellent! Far surpasses other centers in the area.”
Short-term Rehabilitation Resident (January 2018)
“I think the Rehab Department is the best. Cynthia and Wanda are wonderful and they really know what they are doing. I’m very impressed with them. I used to fall a lot and they are helping to get stronger.”
Flossie Kennedy, Skilled Nursing Resident
Long term care and Assisted Living
Customer ratings
- 72% of assisted living and long-term care families would recommend Highland House to their friends and family.
- 83% of assisted living and long-term care families were SATISFIED with their care experience at Highland House.
- 83% of assisted living and long-term care families were SATISFIED with their care givers at Highland House.
Testimonials
“Some of the staff is VERY caring and I really appreciate it, especially the transportation staff!”
Janice James, Family Member
“We loved the friendly welcome in the beginning. The building was clean and still is. And now, we feel like it’s our family extended.”
Skilled Nursing Family Member, November 2017